Privacy Policy

1. Introduction

Grace Air LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, and mailing address
• Service Information: Details about your HVAC system, service requests, and service history
• Payment Information: Billing address and payment method information (processed securely through third-party payment processors)
• Communication Records: Records of correspondence, including phone calls, emails, and messages

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete HVAC services
• Process payments and send invoices
• Communicate with you about services, appointments, and inquiries
• Send you service reminders and maintenance notifications
• Improve our services and customer experience
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent, which you can opt out of at any time)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and contractual obligations)
• Opt out of marketing communications
• Object to certain processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: